A million dollar idea in head, but unless and until it gets transmitted into proper words, nobody is ever going to understand the acumen of it. That’s when business communication skills play a crucial in the business industry!
Further, the information shared within and outside the organisation, one way or the other endorses to turn it into a pretty penny for the company. And hence, be it a manufacturing industry or service industry communication becomes a fundamental part of the organisation.
Every business professional and entrepreneur wishes to become a good communicator, in the market. Professionals with poor communication skills are always poor listeners.
They often don’t accept the shortcomings of their business. But how would you know about your communication skills? There has to be a ground giving a better idea of business communication skills.
Depending on the nature of your profession, you will need to have the various set of skills bettering your work process.
Following are a few types of business communication skills which you should keep in mind.
1) Active listening skills:
It takes two hands clapping to make a noise. Business communication is not a one-way process but a give-and-take approach. When you possess excellent listening skills, it speaks that you value others’ opinions and views defining your permissive personality.
2) Writing skills:
In a digital-driven world, emails and SMS are the most used form of business communication. Accurate facts and data along with to-the-point information weigh greater value in written business communication. The report shared via emails and letters has to be brief and straightforward emphasising key elements.
3) Verbal skills:
Verbally imparting your ideas, views, opinions, and visions through powerful words is an outstanding quality that every business leader should hold. Your employees and clients welcome your thoughts with better understanding.
4) Teamwork skills:
Business Communication plays a crucial role when you work in a team as you deal with people of different opinions and views.
5) Presentation skills:
A presentation is a weapon that drives individuals to act toward a desired result using data, facts, and citations. It has to be engaging enough to keep the audience attentive and ponder over the sold concept in the presentation.
6) Selling skills:
Selling skills do not come under the sales department. Do not limit the concept to it. Selling skills not only lead the client to buy a concept, idea, method or the project but also influence employees to take a side while working on a plan.
7) Negotiation skills:
You may not get win-win position while negotiating a concept to your clients or even the co-workers. However, your words should be impactful enough to influence the decision, eventually concluding it to a mutually beneficial solution.
8) Networking skills:
Networking is not all about meeting and greeting people, but building a good relationship with them. It helps to bring a quality contribution to the decision-making of your work.
You need to introspect and make an analysis finding your strengths, weakness in communication skills and grab rightful opportunities evading threats. Do not worry if you don’t hold the business communication skills mentioned above. It’s surely not rocket science.
Here are a few guidelines that would help to improve business communication!
1) Practice listening skills:
Pay attention while listening to your co-worker’s opinions. Refer to their examples in your speech while expressing your views. It builds a communal relationship with them rendering the value of words spoken.
2) Proofread emails:
A single mistake in the drafting of your email or any other write-up can lead to miscommunication of ideas ultimately making chaos in the work process. It is always advisable to proofread your grammar, spell, the accuracy of data before sending it across.
3) Collaborate, don’t dictate:
Nobody wishes to hear an authoritative and dominant tonality of the speech. Be confident in imparting the information yet be open to hearing views and counter opinions from the other end.
4) Say what you mean:
Don’t scratch the surface and leave the main point aside. Be precise and direct while speaking in the office. Besides, nobody pays attention when you beat around the bush. So, make sure your words speak volumes.
Follow-up communication ensures a better understanding of shared information and resolves doubts if any. It reaffirms the person’s interest in the role. So always have a follow-up session in the communication.
6) Avoid Controversy:
There are a few topics which you should avoid while speaking in the office. Politics, religion or career driven aspirations or sex life are a few of them. Also, do not be part gossips which lead to spreading rumours in the organisation.
7) Be nice:
Be friendly with your subordinates and seniors in the office. Grudges are always bad affecting your work badly. Being nice costs nothing. It helps to keep the work environment positive, encouraging teamwork in the company.
Leaders lead people rather than tasks or results. Effective communication skills bring out the leader in you. This eventually generates the desired outcomes.
Excellent business communication skills help to have a smooth work process, eventually reaching balanced decisions. Conducting yourself as a professional is not a one-night transformation.
It will take time. There is always going to be a room for improvement. It is said that, your personality grows as a professional person when you hold better business communication skills.
Make sure you are continually working on the communication skills and maintaining the required professionalism at the workplace. It not only guarantees smooth work-flow but also increases sales and offers better customer service. A continuous and harmonious interaction helps to attain aspired returns in the company.